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The purpose built Artificial Intelligent ecommerce supply line for Australia’s Oil and Grease Lubrication Industry



LUBE IT is a powerful, purpose-built, Online, Artificial Intelligent ecommerce platform that simplifies and streamlines to meet and exceed the expectations of customer and end users within Australia’s Oil and Grease Lubrication Industry.

Based on providing customers a fast, intuitive webstore with advanced customer features and benefits, LUBE IT prides itself on  building a sophisticated multi-supply and multi-purchasing system that customers will love.

LUBE IT processes and executes thousands of complex and complicated e-commerce and business transactions quickly and quietly, while learning the behaviours of it’s online customers. Learning about each customer’s online behaviour on LUBE IT allows relevant content to be displayed on LUBE IT when they are log in, or for LUBE IT to product personalise emails to customers.

In order for LUBE IT to be more accessible to customers, LUBE IT has created Multi-Stores. Multi-Stores are LUBE IT’s online retail stores, that customers go to, to make purchase. LUBE IT processes customer orders on behalf on it’s Resellers (the Multi-Store Licensee), and the Supplier in order for customer orders to be received, picked, packed and delivered.

LUBE IT also boost a unique and powerful set of features that allows customers to quickly and easily create and process many time consuming, and cumbersome purchasing and administrative task that occurs, like when items are incorrectly purchased or delivered. Allowing both customers and/or suppliers to be able to rectify problems or mistakes with only a few clicks of the button.

Customer Features & Benefits

  • Mobile Phone App (Android and Apple)

  • Finger Scan App Login (Mobile Phones only)

  • Social Logins

  • A.I. Voice Search & Quick Search

  • Fast, Quality, Optimised Website Images

  • Daily product quantities updates of availability in each state

  • Regular Buys - Easy to repeat regular orders and items

  • AI Marketing provides customers with relevant and preferred product campaigns

  • Product Warranties & Returns, Repair, Replace, Refund Policies

  • Easy Rent and Hire section

  • Call supplier for technical product support

  • Sub Employee Accounts (for multiple purchasing departments with various purchasing permissions)

  • Pay Now, or Pay Later option

  • One Page Checkout

  • Corporate Gift Shop (can redeem reward points here)

  • Customer Loyalty Reward Points

  • Customer Product Ratings and Reviews

  • Streamlined ordering and delivery process

  • Lubrication Industry News RSS Feed Streams, Blogs and News

  • API integrate into customers purchasing systems, such as MYOB, XERO, Netsuite, SAP, MS Dynamics, etc

  • Fully Compliant, Safe and Secure

How LUBE IT works… for Customers!



My Account

Customer logs onto one of the Multi-Stores where he created his Lube It account. Here, the customer can view and reorder past items, check specials, view and redeem rewards points, use the advanced voice search to speed find products, add to wishlist or head straight to checkout.

Sub Account Management

This feature allows corporate customers to add/manage employee access to the same corporate account.

This helps corporate customers to better manage employee access to their corporate account, allows customers to delegate tasks to different employees, display who created the Purchase Order, as well as limit employee access to certain pages.



Product Info Display

When a customer views a product, the 4 most important purchasing factors of the product are displayed, allowing customers to make better, more informed purchasing decisions.

  1. Product Price

  2. Product Description

  3. Available Quantities

  4. Delivery Times



Live Product Updates

The available quantities of every product (where applicable) is displayed state by state, giving customers real time data of stock locations throughout Australia.

Knowing the available product quantities in each Australian state gives customer crucial information that they need to make faster, better informed purchasing decisions. Knowing what’’s available locally and what will be despatched from other states eliminates the need for customers to contact suppliers for this crucial piece of information.

Wishlist

The Wish List allows customers to add items to their Wish Lists for future referencing and purchasing.

This useful feature replaces the tradition “Request for Quote RFQ” methods where customers would sent a list of items to their suppliers requesting a quote. The supplier will respond with the items Price, Description, Availability, and Estimated time of arrival.

Now, customers can add items to wishlist, giving them all the “RFQ” information they need, eliminating the need to sending suppliers RFQ and having to wait.

Customers can create one or several wishlists, and share their wishlist by email or link. This is a simple and easy way of

sharing your many wish lists with others.

  • Product quantities can be changed on the wishlist page.

  • Products can be transferred to one of the other created wish list of the customer.

  • Products can be purchased from within the wishlist page.

Add-to-Cart

The Add-to-Cart icon displayed alongside each product, allows customers checkout with this product quickly, with minimal customer clicks. The fastest way to make a purchase

Regular Buys

Customers have the ability to quickly and easily purchase regularly bought products from a dedicated Regular Buys page within their customer’s account.

In this panel, customers add change quantities of their regular ordered items and add to cart with one click. This makes it easier for customers to order products that they buy on a regular basis.

Also displayed are the customers previous orders related to each regular buy item, giving easily cross reference access to past related orders

One Page Checkout

Customers can manage their shopping cart on the checkout page, like change quantity, remove items, no need to go back to the shopping cart, SAVE TIME.

Customers can apply reward points, store credits, coupon codes, and edit items in their carts directly on the checkout page. The provided one page checkout has little to no distraction elements and features, and the “‘Place Order” button always visible as a call to action.

Payment Options and Invoicing

Customer places and pays for order online using one of the following payment options, and checks out.

  • Stripe

  • Visa / Mastercard

  • Buy Now Pay Later

Invoices are emailed to customers, as well as displayed in the My Account panel.

LUBE IT Reward Points

Lube It includes a customer loyalty programme with Lube It Rewards Points. Each time a customer buys any of our suppliers products, Lube It rewards the customer with Lube It Rewards Points. - Lube It Rewards Points are calculated based on the total price of each purchase (excluding GST and Freight). Once signed into their account, customers can view and redeem their Reward Points to purchase more goods or redeem through our online Gift Shop. Reward Points cannot be redeemed for cash.

Customer Reviews and Ratings

For nearly 9 in 10 consumers, an online review is as important as a personal recommendation. Customers are likely to spend 31% more on with a business with “excellent” reviews. ... At the same time, a single negative review can cost a business about 30 customers.

Enabling customer reviews on our site has a positive effect on Lube It’s organic search rankings in search engines. Each new review written about a product on our site increases the amount of unique content Lube It offers on that product, meaning Lube It is seen as having higher authority, more relevance, and, as such, a higher chance of getting those pages ranked. It reinforces the importance of their opinion and makes customers feel appreciated, thus reinforcing customer loyalty. It also decreases the number of returns by displaying product reviews on corresponding product pages.  Any problems or issues can easily be spotted and dealt with pro-actively.

Each time a customer receives their order, they will be asked to complete and submit their Product Reviews and Ratings, In doing so, releases their Lube It Reward Points Once into their Lube It account.

Please note that abusive or offensive language will not be tolerated, and may lead to the suspension or termination of your account.



Easy Returns

EASY Returns is a one-step solution for all return management needs. With advanced features like partial and full return,  EASY Returns provides customers with full control of Refunds, Replacements, and Credits by giving customers an easy and fast option to return single products from an order of multiple products within a few clicks. See our Refund, Return, Replace and Repair Policy later in this document



Gift Shop

Lube It Reward Points can be redeemed at our Gift Shop. Our Gift Shop comprises of golf gear, adrenalin rides, entertainment, cool novelties, cool gadgets, and more.



Hire and Rental Services

Our Hire and Rental services allowscustomers to hire/rent selected equipment. This feature service allows both customers and suppliers to keep track of rentals that are due to be returned, or overdue, and indicates when a rental has been returned.



  • Customers can add multiple products and multiple model combinations to their cart.

  • Customers can use Rental calendar, stock levels and add future rentals to secure availability.

  • Customers can track their rentals via the calendar, or rental admin screen.

  • GDPR compliant



Partial Orders

LUBE IT developed an advanced Partial Order software after following a very simple observation:

All e-merchants are faced with the problem of partial shipment or the management of remaining order. It is no longer conceivable to block an order because it lacks a product. With this in mind, it became clear to us that a successful partial delivery system would allow even the smallest e-merchant like LUBE IT, to manage this problem simply and effectively.

We also like Amazon’s philosophy... “for whom any product shipped, becomes a problem less”, and thought yes, let’s give customers items that they’ve ordered, and let’s keep them informed about their back orders, so they are not kept in the dark.

But when we say back order, the items may well be in another warehouse location in another state. In this case, depending on the customers preferences during checkout, the items could be despatched from separate warehouse direct to customer, or sent to one local supplier warehouse location  or our local LUBE IT Distribution Centre

Our Partial Orders Customer features

  • Increases customer satisfaction by delivering products that are in stock

  • Facilitates the management of partial orders

  • Allows suppliers (and LUBE IT) to keep delivery commitments for all or part of customer orders

  • Allows customers to simply and efficiently manage their remaining orders

  • Automated invoicing per shipment to customers

  • Option whether or not to generate the rest of the order

  • Can achieve as many partial deliveries as needed for a single order

  • Informs customers in real time when their order is shipped partially (A delivery note is sent as an attachment with the products shipped)

  • Customer can access information from their account and follow the items related to their order

  • Able to print a carrier label per order.

  • Saves supplier time in logistics management

  • Find each delivery note is associated with the order - in the case of creation of residual orders



Order Pick Up and Deliveries

 

One of the greatest threats in many businesses is the availability and the reliability of goods being correctly ordered, correctly despatched, correctly delivered in a timely and affordable manner.

One of the biggest challenges is how ordered items are packed. Depending on the size, quantities of the various items from a supplier,determines how suppliers will pack and despatch goods.

Final weights and dimensions of the shipped items is not known by the supplier, or by LUBE IT until all ordered items have been packed, weighed and measured.

When a customer order contains items from more than one supplier, the overall freight cost will vary immensely depending on product location, weight, size, and destination.

It is impossible to provide One Freight Charge for multiple items, from multiple suppliers at time of checkout. Providing a flat rate fee service could result in customers be being constantly overcharged for freight.

The two most commonly used deliveries options both customers and suppliers use, are:

  1. Customer Freight Account - Supplier sends goods using customer’s courier account (ie Toll, Direct Freight, Zoom2u)

  2. Customer Pick Up - allows customers to pays online and picks up items from Suppliers store

LUBE IT has streamlined, simplified and empowered the current delivery system by giving customers the convenience of placing one order for a multitude of products from multiple suppliers, with the availability of each items warehouse locations throughout Australia

  • Customer Freight Account

In order for customers to pay the true delivery cost of their order goods, customers use their own courier services. This means that no freight charge will be displayed at time of check out. Instead the freight will be charge to you by your courier at your “courier account rates”.

  • Customer Pick Up

LUBE IT allows customers to pay online and pick up items from the suppliers local warehouse. Customers can save time and delivery cost by picking up their orders from suppliers.

  • Split Orders

Customer orders can be split between local pickups and deliver to site.

  • One Delivery Address

At this stage, customers can choose only one delivery address per order.



LUBE IT allows customers a one-stop shop for all their purchases, eliminating the need of managing with multiple suppliers and distributors. Whether customers chose to use their own courier, or pick up from suppliers, LUBE IT adds new advanced features that facilitates all product returns, repairs, replacements, refunds, warranties, ratings, and reward points on behalf of both customers and suppliers



 

Refund, Return, Replace, Repair, Restock

(5xR) Policy

 

LUBE ITs’ Refund, Return, Replace, Repair and Restock Policy is applicable to purchases made from via www.lubeit.com.au stores only. At Lube It, we want our customers to be completely satisfied with their purchase.

We, therefore, recommend you read our Refund, Return, Replacement, Repair and Restock Policy prior to you making a purchase from any of our online Lube It stores, so you are familiar with our policy on refunds, returns, and repairs, and your rights under the Australian Consumer Law.

We also recommend you immediately inspect any goods that we deliver to you or that you collect from a Lube It supplier, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

The customer shall inspect the goods on delivery and shall within three (3) days of delivery, and notify the corresponding supplier of any alleged defect, damage or failure to comply with the description or quote. If the customer fails to comply with these guidelines, the goods shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage.

 

Consumer Guarantees

Under the Australian Consumer Law, you have guaranteed legal rights for goods and services you purchase. These are called consumer guarantees.

All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

There are nine consumer guarantees that apply to goods you purchase:

  1. Acceptable quality.

  2. Fit for a particular purpose

  3. Match description

  4. Match the sample or demonstration model

  5. Express warranties will be honoured

  6. Spare parts and repair facilities will be available for a reasonable time after purchase

  7. Title to the goods

  8. Undisturbed possession of the goods

  9. No undisclosed securities on the goods

Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given. There may be circumstances where you are not entitled to a remedy. For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.

 

Easy Returns

EASY Returns is a one-step solution for all return management needs. With advanced features like partial and full return,  EASY Returns provides customers with full control of Refunds, Replacements, and Credits by giving customera easy and fast option to return single products from an order of multiple products within a few clicks.

EASY Returns sends the return slip to the customer via email when the supplier approves the return/refund/replacement request.



How to Return an item:

  1. Go to your Online Account and click the Return tab.

  2. Find the order you want to return, and click OK. Select the item you want to exchange, and then select a reason from the Reason for return menu.

  3. An Return order, with the same shipping speed that was used on your original item, will be created. You can use the return label provided to you to send your original item back. You'll need to return the original item within 7 days in order to exchange items.

 

Delivery Charges

Where the supplier considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to the Supplier will be at the Supplier’s cost.

 

Goods Damaged in Transit

If any goods arrive damaged, please contact our the Supplier of the item/s as soon as possible. The supplier/s will arrange to have the damaged goods returned to their store and either arrange for a replacement of the goods or request us to refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

 

Replacements

You can replace an item through you Online Account if your replacement meets certain criteria.

 

The item being exchanged must meet the following criteria:

  •  

  • Was purchased through LUBE IT

  • Your order missing an item or part and you want a replacement

  • You receive a damaged, defective, or wrong item sold by LUBE IT and want to replace it with the same item?

  • Was not purchased by you as a Rewards Gift

  • Was not an Add-On item

  • The item to be exchanged is identical to the item being returned

  • Wasn't purchased with a promotion (except for free shipping promotions)

 

Returns

Goods must be returned within 7 days to the supplier. Goods must be returned in the same condition they are received. Goods will not be eligible for return if there is any further damage, marking or engraving on the item.

You may return goods via courier or by dropping it off at the supplier's location where you collected your goods, or where your goods were despatched from. A supplier staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.

This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.

 

Repairs

Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

In the event of an exchange, the replacement item(s) will be sent within 2 business days of receipt of the original item(s).

Refunds

Refunds will be processed by Lube It Australia and will normally be processed within 3 days. The refund will be processed through bank transfer, credit card refund, or PayPal refund depending on how you made your purchase.

 

About Refunds

When you return an item, your eligibility for a refund and how your refund is issued, may differ based on a number of factors, including how long you have had the item, how the item was purchased and the reason for the return.

 

Australian Consumer Law

This Policy and any related return and refund rights we offer you apply in addition to other rights and remedies you may have under law including under the Australian Consumer Law.

 

How Refunds Are Issued

Most refunds are issued based on the payment method used at the time of purchase. The following are the refund timelines associated with each payment method.

 

 

Payment Method

Refund Method

Refund Time

(After the refund is processed)

Credit Card

Credit Card

2 to 10 business days

Reward Points

Reward Points

Immediately

Processing time for returns may take 1-5 business days after we receive the item(s).


Note: In cases where the original payment method is a credit card, we may process a refund via Credit in your Lube It Account upon your request, or if the refund cannot be made to the credit card used for payment.

 

Late Refunds

 

You can check the status of your refund in Your Account on the order's summary page. If your refund is not showing as refunded in Your Account, and the processing time for your payment method has passed, you can contact us at info@lubeit.com.au for further assistance.

 

Credit Slips

 

Credit slips are receipts that are issued by you (the merchant) to your customer that acknowledge an accepted return of merchandise. Credit slips are sent AFTER the supplier has confirmed the return of a resalable product from the customer.

 

 

Restocking Fee

The 40% restocking fee applies after the 7 Day Return Period has expired. All items returning for a refund after the 7 Day Return Period will be subject to a 40% restocking fee. Lube It to reverse many transactions that adversely affects the supply chain Multi-Store Reseller, the State Distribution Centres, the Reward Points system, extra Bank and Accounting fees, as well as Lube It’s administration cost to ensure all reversed transaction does not trouble our eco-system.

We strongly advise all our customers to shop wisely and carefully, to avoid the costs of returning and restocking items.



 

Deduction of Reward Points

 

Reward Points attached to the item returned for credit or a refund will also be deducted from the customers Rewards Account.