Return, Repair and Refund Policy

 

This Return, Repair and Refund Policy is applicable to purchases made from via www.lubeit.com.au stores only.

At Lube It, we want our customers to be completely satisfied with their purchase.

We, therefore, recommend you read our Return, Repair and Refund Policy prior to you making a purchase from any of our online Lube It stores, so you are familiar with our policy on returns, repairs and refunds, and your rights under the Australian Consumer Law.

We also recommend you immediately inspect any goods that we deliver to you or that you collect from a Lube It supplier, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

 

About our Return, Repair and Refund Policy

This is the Return, Repair and Refund Policy of Lube It, and applies where you make a purchase from any Online Lube It Store.

The customer shall inspect the goods on delivery and shall within three (3) days of delivery, and notify the corresponding supplier of any alleged defect, damage or failure to comply with the description or quote. If the customer fails to comply with these guidelines, the goods shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage.

 

Change of Mind

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

If an incorrect purchase is made and you change your mind, we will be happy to accept a return so long as it is within 7 days of purchase and the product is unused, in brand new condition and in its original packaging(if any). You will be required to ship the product back to the supplier at your expense.

 

Consumer Guarantees

Under the Australian Consumer Law, you have guaranteed legal rights for goods and services you purchase. These are called consumer guarantees.

All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

There are nine consumer guarantees that apply to goods you purchase:

  1. Acceptable quality.

  2. Fit for a particular purpose

  3. Match description

  4. Match the sample or demonstration model

  5. Express warranties will be honoured

  6. Spare parts and repair facilities will be available for a reasonable time after purchase

  7. Title to the goods

  8. Undisturbed possession of the goods

  9. No undisclosed securities on the goods

Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given.

There may be circumstances where you are not entitled to a remedy.

For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.

 

Goods Damaged in Transit

If any goods arrive damaged, please contact our the Supplier of the item/s as soon as possible. The supplier/s will arrange to have the damaged goods returned to their store and either arrange for a replacement of the goods or request us to refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Delivery Charges

Where the supplier considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to the Supplier will be at the Supplier’s cost.

Returns and Repairs

Goods must be returned within 7 days to the supplier. Goods must be returned in the same condition they are received. Goods will not be eligible for return if there is any further damage, marking or engraving on the item.

You may return goods via courier or by dropping it off at the supplier's location where you collected your goods, or where your goods were despatched from. A supplier staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.

This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.

Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

In the event of an exchange, the replacement item(s) will be sent within 2 business days of receipt of the original item(s).

Refunds

Refunds will be processed by Lube It Australia and will normally be processed within 3 days. The refund will be processed through bank transfer, credit card refund, or PayPal refund depending on how you made your purchase.